As Virgin Australia Airlines (the operator of Virgin Australia Holidays), Virgin Australia International Airlines, Virgin Australia Regional Airlines and Tigerair Australia (the Virgin Australia Group entities) are in voluntary administration, we are not able to issue any refunds for cancelled flights or holiday packages if your ticket was purchased before on or before 20 April 2020. for bookings made between 21 April 2020 and 31 March 2021 (inclusive). We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. } body.node-type-page #main-wrapper { Will continue to use in future. Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. Coronavirus: Branson defers Virgin brand payments. .warning-orange h2 { h1 { Can I get a refund for a cancelled Virgin Australia Holidays package? text-indent: 40px; border-left: #AC4D09 solid 6px; img.schedule { img.schedule { With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. display: none; Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. .title h1 { Your rights during the coronavirus crisis } } } } height: auto; There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. You can check Virgin Atlantic Manage my booking for your most up-to-date flight information. } The Covid-19 pandemic continues to have a severe impact on the global economy, our nation and the travel and aviation industry. .header-link a:hover { .copy-header { position: absolute; letter-spacing: 0px; border-top: 1px solid #d0d0d0; #block-views-vah-google-dart-ads-block, } Following CMA action, Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus. } font-weight: 300; Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  You can also check out our FAQs or contact one of our team, please bear in mind you may have to wait a little longer than usual. [CDATA[/* >*/ Virgin Atlantic flies only long-haul international routes and suspended flights in April due to the coronavirus pandemic. margin-right: 20px; } margin-bottom:10px; letter-spacing: 0px; color: #686868; .covid-footer { div#table-scroll { We’re keeping a close eye on both travel restrictions and quarantine rules. font-size: 14px !Important; position: absolute; .schedule-table { min-width: 248px; Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. background-color: #e8e8e8; height: 50px; } background-position: center; } } We will try to respond to your email within 24 hours. .title-copy { margin-bottom: 15px; To finalise the amendment, one of our customer advisors will phone you. padding: 1em 0; Your next holiday is only a click away. } Virgin Holidays customers have finally been refunded for package holidays cancelled due to coronavirus following an investigation by the Competition and Markets Authority (CMA). height: auto; padding: 2px 20px; position: relative; It is your responsibility to inform Virgin Holidays if you have any special requirements for your holiday. Coronavirus: Virgin Atlantic cuts 80% of flights, tells staff to take unpaid leave. Your booking will be cancelled and a credit will be issued in line with Virgin Australia's credit policy (excluding debit and credit card fees and any supplier cancellation fees). .section a:hover { } "url": "https://travel.virginaustralia.com/au/holidays", I’m waiting for a refund on my cancelled holiday, changes Virgin Atlantic make to their flying programme. -ms-interpolation-mode: bicubic; .promo-box{ max-width:830px; Unlike with flights and package holidays, you’re not necessarily entitled to a refund if your holiday cottage booking is cancelled due to coronavirus. This includes Mystery Breaks, AFL Travel, Supercars Travel and Tigerair Travels packages. "@type": "ContactPoint", background: #512698; margin-left: 0px; The administrator has arranged for impacted customers to be provided with a conditional credit which enables customers who want to use the value of their original booking to travel on a Virgin Australia flight during the administration period. You can call our team on 0344 472 9499 who can look at options for you. padding-bottom: 9px; If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. margin-left: 10px; } padding-top: 20px; Last updated: 12 January 2021. background-size: 20px; @media only screen and (max-width: 1024px) { letter-spacing: 0px; "@context": "http://schema.org", } .footer-wrapper { .section-wrapper { color: #512698; .page__title-wrapper, .header-link{ Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. Members who have earned companion rewards, Clubhouse access or upgrades through the Virgin Atlantic Reward and Reward+ Credit Card, or the Virgin Atlantic World Elite Mastercard will have the validity of the voucher extended by 12 months e.g. You do not have to use the conditional credit. color: #512698; padding: 20px 30px; Virgin Australia have records of your Conditional Credit and will be in touch with you regarding use of that Conditional Credit by 22 October – and its ability to be used post 22 October as a Future Flight Credit. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Many have seen their holidays cancelled due to coronavirus ... Graham Berry, who had a booking with Virgin Holidays for departure on 2 April, requested a refund after the trip was cancelled. height: 0; We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. color: #36424a; Let’s get started. What happens if I don't use the conditional credit, or due to travel restrictions, I can’t use it? background-repeat: no-repeat !important; color: #686868; padding-left: 0; -webkit-box-direction: normal; Sign up to V-mail. margin-top: 15px; Every day, people, businesses and public services rely on Virgin Media to stay connected. font-weight: 500; For extra piece of mind, any booking for travel up 30 August 2021 also have the flexibility to be amended free of charge. color: white; } font-weight: 400; margin-right: 0px; } But if you need more help, just give us a call on 0344 472 9646. #copyright, You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. padding-inline-start: 0px; align-self: flex-end; font-weight: 300; years of age may be subject to additional costs. .right .list-unstyled li { If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31st December 2022. margin-right: 30px; white-space: nowrap COVID-19 Insurance will not be included for departures post March 2021. -webkit-box-direction: normal; Looking for inspiration? background-color: #e8e8e8; div#table-wrapper { margin-top: 20px; As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. Receive two complimentary Velocity Pilot Gold memberships when reaching $2,000. } } If you hold an existing booking with Virgin Australia Holidays, we want to assure you that Virgin Australia and our partners will continue to honour existing Virgin Australia Holidays bookings. The bankruptcy is the second from a Virgin Group airline this year. Virgin Holidays has committed to paying £203m ($266m) to all customers whose package holidays were cancelled due to COVID-19 after hundreds of complaints were made over delayed payments. font-size: 26px !important; display: none; Thank you so very much for your patience and understanding in this tough time. margin-right: auto; Our latest advice is right here; whether you have an existing booking or are looking to book your next holiday. color: #AC4D09; margin-right: 10px; } margin-bottom: 0px !important; Fly with Virgin Australia and its partners to hundreds of destinations worldwide, Save by combining flights + hotel with no booking fees, Wide range of theatre, musical and sport event packages, Copyright © Virgin Australia Airlines Pty Ltd ABN 36 090 670 965, Virgin Australia Holidays COVID-19 (Coronavirus) Updates. height: 20px; width: 100%; color: #36424a; padding: 30px 0 10px 0; We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. font-size: 15px; We’ll email you your options, including rebooking your holiday for a later time, and you can make any changes by logging in to Manage My Booking. } .promo-boxes-wrapper { } padding-right: 10px !important; display: flex; Send us an email and we'll get back to you as soon as possible. margin-block-end: 4px; margin-left: auto; Cancel my Virgin Australia Holidays or AFL Travel booking. margin-top: 0px !important; margin-left: auto; When you know your dates and are ready to book, please contact our Guest Contact Centre on 13 67 89 (if calling from within Australia) or +61 7 3295 2296 (if calling from outside Australia) to book. border-bottom: 2px solid #F8F8F8; background-repeat: no-repeat !important; //= $host ?>//= $env ?> td.header-row { background-repeat: no-repeat !important; margin-right: 10px; Coronavirus cases in the state have since surged, but Virgin says she is not entitled to get her money back as she made the decision to cancel herself. For extra piece of mind, any booking for travel up 30 August 2021 also have the flexibility to be amended free of charge. .promo-block { text-decoration-line: underline!important; We'll be in touch by email letting you know how to register to change your holiday plans. } padding-left: 10px !important; .warning-orange a, .warning-orange a:link, .warning-orange a:visited,.warning-orange a:hover, .warning-orange a:active{ padding-bottom: 56.25%; list-style: none; .header-link img { If you have tested positive for COVID-19 or show any symptoms, you must not travel and must notify us immediately. Future Flight Credits will be available for use on selected Virgin Australia flights from 22 October 2020. Domestic travel. background: #F8F8F8; } } We appreciate your understanding. line-height: 22px; width: 95%; color: #512698; } } text-align: left; Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. } text-transform: none; float: none; vertical-align: top; Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. background: rgba(172,77,9, 0.08); content: ''; float: right; .block h2 { .header-link:last-of-type { height: 50px; tr { .section a { -webkit-box-direction: normal; If you’re impacted by changes Virgin Atlantic make to their flying programme, we'll email you. You can even dive right in to our 2021 holiday offers if you know what you're looking for. The Competitions and Markets Authority said it had “secured formal commitments” from the company to ensure its customers receive their refunds by 20 November at the latest. } padding:11px 15px; padding: 5px 5px; } Unfortunately, as we have stopped operating the Virgin Australia Holidays business we can not accept any new bookings. display: flex; button.promo-box:hover { .footer-wrapper { .videoWrapper iframe { Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. display: inline-block; Virgin (Image: PA) ... Covid-19, Manchester's loved and lost We remember the people whose lives were tragically cut short last year 'It was the kind of place you were warned about .header-link { width: 75vw; width: 20px; .warning-orange a:hover { .videoWrapper { } line-height: 22px!important; } } If you are experiencing financial difficulties due to the current coronavirus situation, the Government has announced that Lenders will offer mortgage payment holidays for up to three months. display: -webkit-box; It said schedules will be cancelled until mid-February, joining similar moves by Tui, Jet2 and Thomas Cook. .covid-footer { If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31, I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. .header-nav{ #footer, If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. height: auto; Our travel experts are on hand to help you book your next holiday. We are pleased to confirm that an outstanding 1,300 refunds with a value of £4.2m will be processed by the end of 23 October, as planned and communicated to our customers. img { In the case of a holiday package, the Conditional Credit will be for the equivalent amount paid for the holiday package, less credit or debit cards fees and any cancellation fees imposed on your booking by suppliers. font-size: 20px !important; LoveHolidays, one of the UK’s biggest online travel agents, has been ordered to refund £18m to more than 40,000 customers after their trips were cancelled due to the coronavirus outbreak. color: white; height: auto; We understand that you want to know what this means for your holiday. Also loved the honeymoon service they offer, with the link for those looking to donate to it. -webkit-box-pack: justify; -webkit-box-orient: horizontal; position: relative; height: 100%; text-decoration: none !important; content: ""; .promo-box img { color: white; You can also log into Manage my booking to find the details there. What travel agents including TUI, First Choice and Virgin Holidays say about going on holiday amid coronavirus outbreak PA reporters & Victoria Jones 05/03/2020 } Flight bookings using Conditional Credits are subject to the availability of flights, and if applicable, payment of any fare differences. } for bookings made … color: #36424A; Normal Conditions of Carriage and fare rules will apply to any fare you book using your Conditional Credit, except that the only remedy we are able to offer at this time if your flight is cancelled is another Conditional Credit. Depending on how the business is structured in the future, a new owner may honour these credits after administration. font-size: 20px; Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. text-transform: none; margin-left: auto; float: left; line-height: 24px; padding-bottom: 14px; } width: 20px; .right { line-height: 24px; text-decoration: none !important; height: auto; [CDATA[/* >